Privacy Policy

Last Updated: January 26, 2026

At Cosmott, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our IPTV streaming service and website. By using Cosmott, you consent to the practices described in this policy.

Information We Collect

Information You Provide

When you create a Cosmott account, subscribe to our service, or contact our support team, you may provide us with personally identifiable information including:

Account Information: Name, email address, telephone number, and billing address
Payment Information: Credit card details, PayPal account information, or other payment method data (processed securely through our payment providers)
Profile Information: Username, profile preferences, and communication preferences
Customer Support Data: Records of your communications with our support team

Information Collected Automatically

When you use Cosmott, we automatically collect certain information about your device and usage patterns:

Device Information: Device type, operating system, browser type, IP address, and device identifiers
Usage Data: Channels viewed, viewing history, search queries, features used, and session duration
Performance Data: Connection speeds, buffering incidents, error logs, and diagnostic information
Location Information: General location based on IP address (not precise geolocation)
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience

Information from Third Parties

We may receive information about you from third-party sources, including:

Payment processors (to verify payment information)
Identity verification services (for fraud prevention)
Analytics providers (to improve our service)
Marketing partners (for promotional offers)

How We Use Your Information

Cosmott uses your information for the following purposes:

Service Provision and Improvement

Providing access to our IPTV streaming service and features
Personalizing your viewing experience and recommendations
Processing payments and managing subscriptions
Troubleshooting technical issues and improving service performance
Analyzing usage patterns to enhance our offerings
Developing new features and services

Communication

Sending service-related notifications and updates
Responding to your inquiries and providing customer support
Sending promotional offers and marketing communications (with your consent)
Conducting surveys and collecting feedback

Legal and Security Purposes

Verifying identity and preventing fraud
Enforcing our Terms of Service
Complying with legal obligations and responding to lawful requests
Protecting our rights, property, and safety, as well as that of our users
Enforcing our agreements with you

How We Share Your Information

Cosmott does not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our service, including:

Payment processors (for secure payment processing)
Cloud hosting providers (for infrastructure and storage)
Analytics companies (for service improvement)
Customer support platforms (for support services)
Email and notification service providers

Legal Requirements

We may disclose your information when required by law, such as:

Responding to court orders, subpoenas, or legal processes
Complying with applicable laws and regulations
Cooperating with law enforcement investigations
Protecting our legal rights or defending against claims

Business Transfers

If Cosmott is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

Cookies and Tracking Technologies

Cosmott uses cookies and similar technologies to enhance your experience:

Types of Cookies We Use

Essential Cookies: Required for the service to function properly (login, session management)
Performance Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Remember your preferences and settings
Advertising Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

View cookies stored on your device
Delete some or all cookies
Block cookies from specific websites
Set preferences for first-party and third-party cookies

Please note that blocking essential cookies may prevent you from using certain features of Cosmott.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature of the information collected
The purposes for which it was collected
Legal and regulatory requirements
The needs of our business operations

After account termination, we may retain certain information for legitimate business purposes, such as fraud prevention and legal compliance. Anonymized and aggregated data may be retained indefinitely.

Data Security

Cosmott implements industry-standard security measures to protect your information:

Encryption of data in transit (TLS/SSL) and at rest
Secure data centers with physical security measures
Regular security audits and penetration testing
Access controls and authentication mechanisms
Intrusion detection and prevention systems
Employee training on data protection and security

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

Cosmott is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at privacy@cosmott.com, and we will take appropriate steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws, including:

Standard contractual clauses approved by relevant authorities
Binding corporate rules for intra-company transfers
Adequacy decisions where applicable

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to certain processing activities
Restriction: Request restriction of processing in certain circumstances
Portability: Request a copy of your data in a machine-readable format
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@cosmott.com or through our website’s privacy request form.

European Users (GDPR)

For users in the European Economic Area (EEA), Cosmott acts as a data controller for the personal information we collect. We process your data based on:

Contractual necessity (providing our service)
Legitimate interests (service improvement, fraud prevention)
Your consent (marketing communications)
Legal obligations (compliance with laws)

You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.

California Users (CCPA)

For California residents, the California Consumer Privacy Act (CCPA) provides additional rights. Under the CCPA, you have the right to:

Know what personal information we collect about you
Request deletion of your personal information
Opt-out of the sale of your personal information
Non-discrimination for exercising your CCPA rights

Cosmott does not sell your personal information. To exercise your California privacy rights, please contact us at privacy@cosmott.com.

Third-Party Links

Cosmott’s website and service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

Cosmott may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the “Last Updated” date at the top of this policy
Sending you an email notification (for significant changes)
Displaying a notice on our website

We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@cosmott.com
Website: https://cosmott.com/contact
Mailing Address: Cosmott Privacy Department, [Address]

By using Cosmott, you acknowledge that you have read and understood this Privacy Policy.