Refund Policy

Last Updated: January 26, 2026

At Cosmott, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted for our IPTV subscription services. By subscribing to Cosmott, you agree to be bound by this policy.

Subscription Overview

Cosmott offers flexible subscription plans designed to meet different viewing needs. We operate on a prepaid subscription model where charges are processed in advance for the billing period you select. Before subscribing, please review our plans and pricing carefully to ensure you select the option that best meets your needs.

Free Trial Policy

Cosmott offers a 24-hour free trial for new customers to test our service before committing to a paid subscription. The free trial does not require a credit card and provides full access to all features. We encourage all new customers to utilize the free trial to ensure Cosmott meets their expectations before making a purchase.

If you subscribe to a paid plan after your free trial, you become eligible for our refund policy as outlined below. However, we strongly recommend thoroughly testing our service during your free trial to avoid the need for refunds after purchase.

Refund Eligibility

New Subscribers (30-Day Money-Back Guarantee)

Cosmott offers a 30-day money-back guarantee for first-time subscribers who experience technical issues that prevent them from using our service. To qualify for a refund under this guarantee:

You must be a first-time subscriber who has not previously had a Cosmott account
You must submit your refund request within 30 days of your initial subscription date
You must not have exceeded 50 hours of viewing time
Technical issues must be documented and verified by our support team

Technical Issues

Refunds may be considered for subscribers experiencing persistent technical issues including:

Service connectivity problems that prevent access to the majority of channels
Audio or video quality issues that cannot be resolved through troubleshooting
Server downtime exceeding 24 hours in a 7-day period
Device compatibility issues that affect all supported devices

Subscription Cancellations

Monthly subscribers may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period, and access continues until that date. Monthly subscriptions are non-refundable for partial months, but you will not be charged again after cancellation.

Quarterly and annual subscribers may cancel their subscription, but refunds for unused portions are subject to the following conditions:

Cancellation requests must be submitted at least 14 days before the next billing date
Refunds for unused portions will be calculated on a pro-rata basis
A processing fee of $15 may apply to quarterly refunds
A processing fee of $25 may apply to annual refunds

Refund Exclusions

The following situations do not qualify for refunds:

Change of Mind: Subscribers who simply change their mind about the service
Content Preferences: Dissatisfaction with specific channels or content availability
Internet Issues: Problems related to the subscriber’s internet connection or provider
Device Limitations: Issues arising from outdated or unsupported devices
User Error: Problems caused by incorrect configuration or user actions
Third-Party Services: Issues with third-party applications or services integrated with Cosmott
Account Sharing Violations: Accounts suspended for Terms of Service violations
Expired Requests: Refund requests submitted after the eligibility period has ended

Refund Process

How to Request a Refund

To request a refund from Cosmott:

Log in to your Cosmott account at cosmott.com/
Navigate to “Help” or “Contact Support”
Submit a refund request ticket with the following information:
- Your account email address
- Reason for the refund request
- Detailed description of any technical issues experienced
- Any relevant screenshots or documentation
Wait for a response from our support team (typically within 24-48 hours)

Review Process

Once we receive your refund request, our team will:

Review your account history and usage patterns
Investigate any technical issues reported
Contact you for additional information if needed
Make a determination based on our refund policy
Notify you of the decision via email

Refund Timeline

If your refund request is approved:

Credit card refunds typically process within 5-10 business days
PayPal refunds typically process within 3-5 business days
Bank transfer refunds may take 7-14 business days
Refunds will be issued to the original payment method

Partial Refunds

In some cases, Cosmott may offer partial refunds instead of full refunds. Partial refunds may be appropriate when:

The subscriber has used a portion of their subscription period
Technical issues were intermittent rather than constant
The subscriber’s situation partially meets refund criteria
A goodwill gesture is appropriate given the circumstances

Credit Balance Refunds

If your Cosmott account has a positive account balance (from overpayment or promotional credits), this balance can be:

Applied to future subscription payments
Refunded upon request (subject to processing fees)
Left in the account for future use

Subscription Modifications

Instead of a refund, Cosmott may offer subscription modifications for subscribers who are dissatisfied with their service:

Plan Downgrades: Switch to a lower-tier plan with a prorated credit
Plan Upgrades: Upgrade to a higher-tier plan with immediate access to new features
Payment Holiday: Pause your subscription for up to 1 month (available annually)
Service Credit: Receive account credit toward future subscription payments

Chargebacks and Disputes

If you initiate a credit card chargeback or payment dispute without first contacting Cosmott support, we may:

Suspend your account pending resolution of the dispute
Require documentation to verify your identity
Counter the chargeback with evidence of service provision
Ban your account from future subscriptions if the chargeback is found to be fraudulent

We encourage you to contact Cosmott support first if you have any issues with your subscription or billing. Our team is committed to resolving customer concerns fairly and efficiently.

Special Circumstances

Military Deployment

Active-duty military personnel deployed to areas with limited internet access may be eligible for subscription pause or refund. Please contact our support team with documentation of your deployment status.

Medical Emergencies

Subscribers experiencing medical emergencies that prevent service usage may be eligible for refunds or subscription pauses. Documentation from a healthcare provider may be required.

Relocation

If you relocate to an area without adequate internet infrastructure to support Cosmott, you may be eligible for a partial refund or subscription cancellation. Documentation of your new address may be required.

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: refunds@cosmott.com
Website: https://cosmott.com/support
Live Chat: Available 24/7 on our website
Phone: 1-800-COSMOTT (267-6688)

We are committed to fair and transparent refund practices. Our goal is to ensure every Cosmott customer is satisfied with their experience.